This Privacy Policy describes the terms regarding the collection and processing of the personal data of the users of this website (hereinafter “Website”).

Responsible for processing

The company under the name ‘C. LEOUSIS S.A.”, located in Melissia, Attica (8 Bouboulinas Street, No. 8), with VAT registration number 094413168 and contact telephone number 2106135631 (hereinafter referred to as the “Company”), as “Data Controller”, may collect and process in general the personal data of users who visit and use the “Website”.

Our company implements appropriate technical and organizational measures to ensure that any collection and processing of personal data is carried out in a fair and lawful manner, in accordance with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/79), Law No. 4624/2019 and the decisions and regulations of the Personal Data Protection Authority.

Personal Data

Personal data or “personal data” is any information relating to an identified or identifiable natural person (“data subject”), such as name, full name, postal address, e-mail address, contact telephone number, etc.

Processing of personal data

Processing of personal data is any operation or set of operations carried out with or without the use of automated means, such as collection, recording, organisation, structuring, storage, retrieval, consultation, use, disclosure by transmission, dissemination, distribution, alignment, combination, restriction, anonymisation, erasure, destruction, etc.

Sources of personal data

Our Company does not collect the personal data of the users of the Website, except in cases where they have voluntarily provided them or have consented to their collection and processing.

When placing an order through our Website, it is necessary for the user to disclose certain personal data that will subsequently allow our Company to process and handle the order in question.

In particular, we collect and process the user’s full name, postal address, e-mail address and telephone number, without which it is impossible to process the order.

Similarly, the personal data entered by the purchasers of the Company’s devices in the fields of the warranty stubs and which they then send to our Company are taken for the easier processing of any repair requests of these devices, within the framework of their warranty.

In case the user wishes to contact the Company through the contact form of the Website, we will need to collect his/her full name, e-mail address and telephone number in order to be able to contact him/her.

During the visit and use of the Website, some technical information may be collected automatically, using cookies in the user’s browser, in order to improve the Website and the services provided.

Lawful basis for processing personal data

The legal basis for the processing of the personal data of the users of the Website is:

(a) their consent to the processing of their personal data, where required;

b) the execution of a contract for the sale of a product established through the Website,

c) our Company’s compliance with its obligations under the law,

d) the satisfaction of the legitimate interest of our Company, in cases where the rights and interests of the users are not affected.

Purposes of processing personal data

The Company responsibly declares that any collection and processing of personal data will be carried out solely for the following purposes and will not extend beyond the actions necessary for them:

a) for the processing (registration, invoicing, dispatch, etc.) of product orders placed through our Website, as long as the personal data in question have been registered through it.

b) for the identification of the buyer and his/her association with the device for the easy and immediate response of the Company to a relevant repair request of his/her device, within the framework of the warranty, as long as these personal data have been registered with the sending of the warranty coupon to our Company.

c) for our communication with consumers on issues concerning the Website or our Company’s products and our response to their requests,

d) to provide consumers with access to specialised information or promotions and offers relating to our products and services.

e) to promote our customer relationship with the buyers of our products and to better understand their needs in order to improve our products and services.

(f) for internal management, analysis and quality assurance purposes, including the prevention of fraud and other criminal activities.

g) for the establishment, exercise and support of our legal claims relating to the use of the Website and the sales contracts concluded through it.

Recipients of the data – Transmission to third parties

For the above purposes, the Company may transmit or disclose personal data of users to third party service providers – partners of the Company, who will process them on behalf of the Company. Indicative examples are: payment and credit/debit card processing services, courier and delivery services, marketing, promotional and advertising services, statistical analysis services, etc.

In this case, only the data necessary for the provision of the specific services will be transmitted, while our Company will ensure compliance with the rules of protection of the personal data of the users of the Website and the terms of this policy by third parties – its partners, under contractual terms.

Furthermore, the Company will transmit or disclose personal data to third parties, if this is required by law and/or the competent state or regulatory authorities or following a court decision, as well as when there is explicit consent of the users of the Website for this purpose.

Personal data file and retention period

The Company, as the controller and in full compliance with the applicable legislation on the protection of personal data, keeps a relevant electronic and/or physical record of personal data for a period of ten (10) years for the data entered through the Website and ten (10) years for the data entered in the Company’s product warranty stubs.

The Company undertakes to maintain the confidentiality and secrecy of the above data, the processing of which will be carried out exclusively and only on the Company’s instructions, by persons who meet the guarantees and conditions to ensure confidentiality and are under its control.

Security

For orders through its Website, our Company uses the Secure Socket Layer (SSL) protocol to ensure the protection of the personal data of the users of the Website. This system encrypts users’ data before sending it online and is among the best software currently offered for secure commercial transactions.

Minors

The Company does not collect information specifically related to minors.

Modifications

The Company reserves the right to modify this Privacy Policy at any time. Any modification of the policy will be displayed in a timely manner on this Website.

Rights of personal data subjects

With regard to the personal data concerning them and which are processed, users of our Company’s Website, as well as purchasers of our products who enter personal data in the guarantee slips, retain the rights provided for by the General Regulation on Personal Data (Regulation (EU) 2016/79), and in particular the rights to be informed and to have access to their personal data that we collect, process and keep in our files, to correct and/or comply with their personal data. They further reserve the right to withdraw their consent to the processing of their personal data at any time and for any of the above purposes.

If users of the Website believe that the processing of their personal data violates the legislation on personal data protection, they have the right to file a complaint with the Personal Data Protection Authority (1-3 Kifissia Avenue, Athens, tel. 2106475600).

Acceptance of terms

By using our Company’s Website, you unconditionally accept the terms of this Privacy Policy and provide your consent to the collection and processing of your personal data as defined in this policy. If you do not agree with the Privacy Policy, please refrain from using the Site.

Please note that in order to accept and provide consent to the collection and processing of your personal data for the purposes of the warranty, it is required to mark with an “X” or other distinctive sign, within the box next to the “CONSENT” field of the warranty card on the packaging of the device.

Information and exercise of rights

For any information regarding the processing of your personal data, as well as in case you wish to exercise your rights provided by law, you can contact our Company’s offices at 8 Boumboulinas, Melissia, Attica, as well as at the following telephone number: 210-6135631, during working days and hours.

Update on the Processing of Personal Data registered in the TSEK system of “TEIRESIA SA”