Right of withdrawal

Within fourteen (14) calendar days from the receipt of the product, the customer has the right to withdraw from the sale without giving reasons, after completing the digital form in the section Withdrawal Form or alternatively after completing and sending to the Company’s e-mail address ([email protected]) the relevant withdrawal form, in accordance with the provisions of the Consumer Protection Law.

Within fourteen (14) calendar days from the day on which the customer notified in writing his decision to withdraw, he must return to the Company the product, which must be in perfect condition, unused, its packaging must be intact (closed) and include the original content. The return costs will be borne by the customer.

The customer will be responsible for the loss or deterioration of the products until they are returned to the Company. For this reason we recommend that returns are made either by registered letter of ELTA or by using courier services.

Within fourteen (14) calendar days from the time when the Company is demonstrably aware of the withdrawal, the Company will refund to the customer the price paid by the customer for the purchase of the product. The Company may withhold the refund until it has received the product back or until the customer provides evidence that it has sent back the products, whichever occurs first.

The right of withdrawal does not apply in the cases defined by law, in particular for products which: a) are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery, or b) have been used.