Terms of Use and Purchases

Welcome to the website of the company “C. LEOUSIS S.A. (hereinafter referred to as the “Company”). Please, before visiting or using our Company’s Website, please read carefully the following Terms of Use and Purchase. Any access by you to the material on the Company’s Website and any use thereof is subject to these Terms of Use and Purchase. If you choose to visit or use our Site, you are presumed to have read, understand and fully agree to the Terms of Use and Purchase, Privacy Policy and Cookie Policy of this Site.

Scope of Use of the Website

The Company’s Website and its contents are in accordance with the Greek legislation. The law of other countries may be different. Any offer of a product or service through this Website in countries where it may be prohibited is considered as non-generated. The Company reserves the right to limit the provision of its products or services to any person, geographic area or jurisdiction and/or to limit the quantities or any products or services it provides.

Copyright Copyright

The entire content of this Website (e.g. logos, trademarks, texts, photographs, graphics, images, etc.) is protected by the provisions on Intellectual Property and is the exclusive property of the Company or third parties. The contents of this Website may not be copied, except for non-commercial personal use, without prejudice to all rights of the Company, and therefore may not be further copied, reproduced or otherwise redistributed. Except as expressly set forth in any of the foregoing, you may not copy, display, download over the Internet, distribute, modify, reproduce, republish or retransmit all or any part of any information, text or document from this Site by any electronic means or in duplicate, or make any work based on any images, photographs, text or documents from our Site, without the express written consent of the Company. Nothing contained on this Website shall be deemed to grant any license or right with respect to any copyright or industrial right or patent or trademark or logo or other distinctive sign, of the Company or any third party.

Signals

All trademarks appearing on the Company’s Website, product names, regardless of whether they appear in common letters or symbols or illustrations, are trademarks of the Company or third parties, unless otherwise specified. The use and/or misuse of these trademarks is expressly prohibited and constitutes a violation of the laws on Intellectual and Industrial Property, Trademarks, Unfair Competition, etc. Please be informed that our Company intends to actively and vigorously protect all of its intellectual property rights.

Protection of Personal Data

Our Company respects the protection of the personal data of the users of its Website. Please read the Privacy Policy, which explains, among other things, the purpose of using the personal data collected and lists the rights and obligations of the users of the Website.

Non Confidential Information

Except for any applicable terms and conditions set forth in the Privacy Policy, any communication or other material that you may send to us via the Internet or address to the Company’s Website by e-mail or otherwise, such as questions, comments, suggestions and the like, our Company will understand and treat them as non-confidential and will have no obligation with respect to such information. Our Company is free to use any ideas, concepts, know-how or techniques contained in such communications for any purpose whatsoever, including but not limited to the promotion of products offered via the Internet.

Third Party Sites and Links

This Website may contain links or references to other websites belonging to third parties over which our Company has no control. Similarly, access to our Site may also be obtained through links found on third party websites that are beyond our Company’s control. Our Company does not guarantee or make any promise as to the accuracy, timeliness or completeness of the information contained in these websites and shall not be liable for any damage or loss that may be caused by the content or information contained therein and/or for the conditions of collection and processing of personal data applicable to them. Any reference to a third party website through a link on our Company’s Website does not in any way imply that our Company unreservedly approves or recommends the content or websites of third parties.

Exclusion of liability

The Company will make every effort, to the extent possible, to include on its Website as accurate and reliable information as possible, however, it does not give any kind of guarantee or promise regarding the accuracy, timeliness or completeness of its Website at any time. The user assumes all risks that may arise from accessing and using the Website. The Company does not give any express or implied warranty, nor does it promise the suitability of its marketing items for any particular purpose. In addition, the Company shall not be liable in the event of unavailability of certain of its products posted on the Site. Neither the Company nor any party involved in the creation, design or distribution of this Website shall be liable for any damages to the user, including but not limited to any direct, indirect, incidental, consequential, or other damages, arising out of any access, use or inability to use this Website, or for any damage caused by even slight negligence of any of its employees or employees or by any error or omission in its content, unless it is proved that the omission was caused by the Company’s own management with the intention of causing harm to a particular user. The exclusion of liability also includes any damage caused by any transmission of a virus to the user’s electronic equipment.

Compensation

The user agrees to indemnify, defend and hold harmless the Company, its employees, its directors, its agents, its suppliers, as well as its third party partners from any loss, expense, damage and costs, including the reasonable fees of its Legal Advisors, arising from any violation of the Terms of Use & Terms and Conditions of the Website by the user.

Applicable law

These Terms of Use and Purchase and the use of this Website are governed by Greek Law. The Courts of Athens shall have exclusive jurisdiction for any dispute related to this Website.

Minors

The use of the Website by persons who have not attained the age of 18 or who do not have the legal capacity required by law is prohibited.

General Terms of Use and Markets

If any of these Terms of Use and Purchase is found to be illegal, invalid or unenforceable, that term will be deemed not to have been written, without affecting the enforceability and validity of the remaining terms. The Company may at any time modify any or all of the Terms of Use and Purchase contained herein and users will be deemed to have notice of and be bound by the changes from the time they appear on the Company’s Website. The Company reserves the right to modify or delete material on the Website at any time in its sole discretion.

Terms and Conditions of Retail Purchases

The following terms apply only to the company’s transactions with natural persons who are dealing for reasons that do not fall within the scope of their commercial, business, craft or liberal professional activity. For wholesale customers, the specific terms agreed between them and the Company apply.

Orders

After the customer selects the products he wishes to buy from the Website and adds them to the “Shopping Cart”, he proceeds to fill in and submit the required data in the Website’s order form.

Before completing the submission of the order, by activating the “Order now” option icon, the customer is obliged to open the relevant link and read the text of these terms of use and purchase and then select the relevant field “I have read and accept the Terms of Use and Purchase”.

By choosing this option, the customer expressly and unconditionally declares that before submitting the order he has taken full knowledge of the following information, which has been communicated to him in a clear, clear and understandable way, namely:

a) the main characteristics of the products ordered, as described on the Website.

b) the trade name, the address of the registered office, telephone number, fax number and e-mail address of the Company.

c) the total price of the products in the order, including VAT, any other charges and all additional charges for shipping, delivery or postage and any other expenses. Where these charges cannot reasonably be calculated in advance, the fact that such additional charges may be required shall be made known to the customer in the order text and the customer shall be made aware of this before placing the order. Additional charges or other costs that were not made known to the customer prior to the submission of the order or in the event that they could not be calculated at the time of ordering were not communicated to the customer by telephone prior to the confirmation of receipt of the order, then these shall not be borne by the customer without the customer’s prior express consent.

(d) where applicable, that the price was individualised on the basis of automated decision-making

e) the cost of using the means of distance communication for the conclusion of the contract, where this is calculated on the basis of a charge other than the basic tariffs.

f) the arrangements for payment, delivery, performance, and the period within which the Company undertakes to deliver the ordered products and, where applicable, the Company’s policy for dealing with complaints.

(g) the conditions, time limit and procedures for exercising the right of withdrawal, as well as the model withdrawal form for cases where the right of withdrawal is granted.

h) that the customer bears the direct cost of returning the products to the Company, in case of withdrawal.

(i) where no right of withdrawal is provided by law, that the customer will not have a right of withdrawal or, where applicable, the circumstances in which the customer loses the right of withdrawal.

j) that the Company is liable for actual defects and lack of agreed qualities according to articles 534 et seq. of the Civil Code.

(k) where applicable, the existence and conditions for the application of after-sales customer support services, after-sales service and commercial guarantees.

(k) where applicable, the minimum duration of the customer’s obligations under the contract.

l) where applicable, the existence and terms of the deposit of money or other financial guarantees (e.g. advance payment etc.) to be paid or provided by the customer, whenever the Company requests it.

m) where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the Company is subject, as well as the ways of accessing it.

n) the obligation to pay with the final submission of the order, by selecting “Order now”.

With the final submission of the order to the Company, the customer proposes the purchase of the products ordered and declares his/her acceptance of the Terms of Use and Purchase. Our Company is not bound by the order before we confirm its acceptance.

The order will be considered to have been received by our Company when a relevant email is sent to the customer confirming the receipt of the order. After our Company has checked the availability of the products in the order and the absence of any errors regarding the pricing and description of the products, etc., a relevant e-mail will be sent to the customer, in which the acceptance of the order, its content, the total price, and the estimated delivery time of the order will be expressly confirmed, as they were known to the customer before he placed the order. After acceptance of the order, it shall be considered binding for both parties.

The Company is not obliged to accept an order for the sale of products that appear on the Website with an incorrect price (lower or higher than the valid price for the period in question) due to a typographical or computer error. In the event that such an error is found in the price of only some of the products in the order, then this order will be executed normally for the remaining products and will be considered as not completed for the products where the error was found.

Product description

Our Company tries to be as accurate and detailed as possible in the description of the essential characteristics of the products available for sale through its Website. If, for any reason, the description of a product does not meet your needs, please contact us in order to solve any questions you may have and to serve you in the best possible way. The Company reserves the right to modify the description of its products without prior notification. Any such modification will be effective as of its appearance on the Company’s Website.

Pricing

The indicated prices of all products sold on the Company’s Website are retail prices and include VAT. The final cost of each order will be calculated after adding to the retail price of each product the shipping costs, for the amount of which customers are informed before submitting their order. The price charged to the customer is the price in force at the time of acceptance of the order by the Company. The Company reserves the right to modify the prices of its products at any time and without prior notice, however, any such modification shall not affect orders already dispatched and accepted by the Company. The transaction will be considered completed only after the Company has sent a written electronic confirmation. Please note that the Company may withdraw and not fulfil an order, in which case the price already received, if any, will be refunded.

Mission expenses

For orders over 80€ the shipping costs are free of charge for all of Greece.

For orders under 80€ the shipping costs are 4€.

Payment Methods

For the convenience and service of all those who wish to purchase products through our Website, the Company offers the following alternative payment methods:

a) by debit or credit card.

b) by deposit in a bank account.

c) cash on delivery at the time of receipt of the product.

All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Product Guarantees

The Company accompanies the products available through its Website with the relevant manufacturers’ warranties, where such warranties exist. The Company does not offer any further warranty (time or other kind), except in cases where this is expressly provided for. In the event that a product has a defect covered by a warranty, the dispatch of the product for repair to our Company’s headquarters and/or the respective Representative Office, as well as the subsequent collection of the product in question, will be at the customer’s expense.

Shipping Products

The products will be sent to the address that the customer will have specified when placing the order. The Company cooperates with a courier service in order to ensure the safe and fast delivery of the products. Shipping costs will be borne by the Company’s customers, who will be informed of the exact cost of each shipment before submitting their final order.

Our Company makes every effort to deliver the products to its customers within the time indicated in the order confirmation, and in any case within thirty (30) calendar days from the acceptance of the order, unless a different delivery time has been agreed between the customer and the Company. This special agreement must be evidenced in writing or by electronic mail. In case of delay in the delivery of the products beyond the above time, the customer should request the Company to deliver the products within a reasonable period of time.

In any case, the Company is not responsible for any delays in the execution of the order, which are not due to the Company’s fault or due to force majeure, such as, but not limited to: strikes, acts of terrorism, war, problems of suppliers and/or carriers and/or distributors and/or distributors and/or producers, fluctuations in exchange rates, governmental or legislative acts, epidemics, pandemics, extreme weather conditions and natural disasters. In such a case, the Company is entitled to an extension of the delivery time of the products. If the reasons of force majeure last for more than two (2) months, the sales contract may be terminated without prejudice by either of the parties, in which case the Company will refund the sales price to the customer.

Risk of damage or destruction of products during shipment

Shipped products are covered by insurance against damage or loss in transit. The validity of this insurance ceases to exist from the moment of delivery of the product to the customer or to a third person authorised by the customer to receive it.

Defective products

The Company is liable for the actual defects and lack of the agreed properties of the products sold through the Website, in accordance with Articles 534 et seq. of the Civil Code.

To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order to the condition of the product sold and the intactness of its packaging, in order to detect any obvious defects, such as broken product, incomplete parts, etc.

If you find that there is a defect in the product you received, you must report it in writing to our Company. The Company expressly reserves the right to have the existence of the defect in the product confirmed by qualified technicians.

In the event that the product is confirmed to be defective, the customer is entitled, at his/her option: a) to demand, without charge, the correction or replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the sales contract, except in the case of a minor actual defect. If the customer chooses to have the product corrected or replaced, the Company shall be obliged to carry out the correction or replacement within a reasonable time.

The Company is exempted from the above liability if it has notified the customer and thus the customer knew of the defect or the lack of the agreed quality of the product. Please note that for a property to be considered as agreed, it must be agreed in writing.

The above rights of the customer are time-barred after two (2) years.

Incorrect product shipment

In case of incorrect shipment of non-ordered products, which will be due to the Company or its suppliers, the unconditional receipt of the products or the failure to inform the Company and return the products cannot be considered as consent, acceptance or declaration of willingness to purchase them.

In the event that the Company requests the return of the products, the customer must return them within seven (7) calendar days. The product must be in excellent condition, unused, the packaging must be intact and include the original contents. In this case, the return costs will be borne by the Company.

In case the customer delays to return the said products for a period of more than seven (7) calendar days, then this refusal constitutes a declaration of willingness to purchase them and will have to pay the full purchase price.

The customer will be responsible for the loss or deterioration of the products until they are returned to the Company. For this reason we recommend that returns are made either by registered letter of ELTA or by using courier services.

Right of withdrawal

Within fourteen (14) calendar days from the receipt of the product, the customer has the right to withdraw from the sale without giving reasons, after completing and sending to the Company’s e-mail address the relevant withdrawal form, in accordance with the provisions of the Consumer Protection Law.

Within fourteen (14) calendar days from the day on which the customer notified in writing his decision to withdraw, he must return to the Company the product, which must be in perfect condition, unused, its packaging must be intact (closed) and include the original content. The return costs will be borne by the customer.

The customer will be responsible for the loss or deterioration of the products until they are returned to the Company. For this reason we recommend that returns are made either by registered letter of ELTA or by using courier services.

Within fourteen (14) calendar days from the time when the Company is demonstrably aware of the withdrawal, the Company will refund to the customer the price paid by the customer for the purchase of the product. The Company may withhold the refund until it has received the product back or until the customer provides evidence that it has sent back the products, whichever occurs first.

The right of withdrawal does not apply in the cases defined by law, in particular for products which: a) are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery, or b) have been used.